FAQs

If you forgot your password, you can have it emailed to you by following the simple prompts on the log-in screen.

1.     Go to log-in

2.     Click on the Forgot your password link

3.     Enter your User ID

4.     An email containing a temporary password will be sent to the address on file

5.   Log-in using your temporary password

6.   To change your password to your preference, click on your name in the top right corner, next to the "log out" link.

7.   Type your new password in the "New Password" and "Confirm Password" boxes, then click save. Remember, passwords are case sensitive and must be at least 6 characters and contain at least 1 letter and 1 number

If you forgot both your user ID and password, call 1.833.512.0666. We will locate your user ID by searching our database by your email address or first and last name. In order to maintain your security, we don’t actually keep your password on file. We are able to reset your password to something generic, then you can go into the self-service account maintenance tool on our website and set your preferred password. Please remember that passwords are case sensitive, and must be at least 6 characters and contain at least 1 number and 1 letter.

If you forgot your user ID, please call 1.833.512.0666 and one of our customer service representatives will locate your User ID by searching our database by your company name, email address, or first and last name.

1. Sign In to your account
2. After you sign in, Click on your name located in the top right corner, next to the "log out" link
3. Type your preferred password in to the "new password" and "confirm new password" boxes,then click the "save" button. Remember, passwords are case sensitive and must be at least 6 characters and contain at least 1 letter and 1 number

Can't find what you need in our catalogue? For more detail, call our Sales Team at 1.833.512.0666 or email orders@westfour.ca and a representative may be able to source what you're looking for.

No product may be returned without prior written authorization. If a product return is authorized a RETURN GOODS AUTHORIZATION form will be issued.
The RGA form must accompany the returned product.

• Custom or special orders CANNOT be returned for credit.
• Stock items are returnable only with original packaging and in original condition.
• Return goods will be credited at invoice price less 20% to cover handling costs.

All claims for shortages or errors must be made within 48 hours after shipment is received. Shipments must be carefully examined for damage in transit before acceptance from carrier. Prepaid and charge shipments will only have claims processed after a signed bill of lading, noting all damages, is forwarded to our office. This must be done within 48 hours.

If you have not received your order or have discovered an error or discrepancy on your order, please notify the Sales Team immediately. Our representatives will gladly assist you with any necessary actions such as tracking your order, or making adjustments. Call 1.833.512.0666 or email orders@westfour.ca

Pricing:

• Pricing subject to change without notice. Confirm dating of Net Pricing Reference Guide before ordering.

Terms and Credit:

• With approved credit - payment terms are 15th Month NET, 30MF INT 1%
• Accounts not paid within 5 days of due date will be placed on credit hold.
• Future shipments will be held pending credit approval.

Freight: For products within this catalogue.

• Minimum order $1500 Canadian funds will be shipped prepaid to any location in Western Canada.
• Orders less then $1499 Canadian funds will be shipped prepaid with applicable freight added to order invoice.
• Purchase order value over $25,000 - discount 2% freight subsidy.

Broken Carton Charge:

• Add broken carton charge for items less then carton quantity (or multiples thereof) of $7.50 per carton.

Receiving of Goods:

• Product received must be inspected for discrepancies and / or damage upon receipt. West Four must be notified within one business day with any concerns.
• In the event of freight damage, or shortages, the Bill of Lading must be noted and West Four must be notified within 24 hours of receipt. Forward the copy of the Bill of Lading along with any photos available so we can determine the course of action on the freight claim.

Specifications and Sign Off:

• Orders for items not previously ordered will require signed specifications from the customer.

Order Confirmations, Changes and Cancellations:

• A confirmation will be provided for each order.
• For all Endura products - West Four will confirm with customer, only after the confirmations has been received from Endura.
• All changes must be made within 1 business day.
• Cancellations of line items or purchase order will not be accepted once the order is in process.
• Stocking Items: Add-ons will be accommodated by creation of a new purchase order. Freight minimums will apply for combined purchase orders.
• Non Stocking Items: Add-ons will be accommodated by creation of a new purchase order. Orders cannot be combined for volume multipliers. Freight minimums will apply for combined purchase orders.

Return Policy:

• Return Authorization: No product will be accepted for return without prior written authorization from West Four.
• Return Authorizations will be effective for 30 days only.
• Product returned must be like new in original packaging and purchased within the prior 6 months.
• Special orders will not be considered for return.
• Returns will be at the customers expense. Prepaid freight must be pre-approved by Mark Fafard.
• All returned material is subject to a 20% re-stock charge.